I think what you want is the default behaviour. Have you perhaps disabled the...
<http://rt.lib.umanitoba.ca/Admin/Global/Scrip.html?id=4&Queue=0> 4 <http://rt.lib.umanitoba.ca/Admin/Global/Scrip.html?id=4&Queue=0> On Create Notify AdminCcs with template Transaction On Create Notify AdminCcs ...scrip? -Mike From: [email protected] [mailto:[email protected]] On Behalf Of Lander, Scott Sent: August-07-09 4:05 PM To: rt Users Subject: [rt-users] Notify on ticket creation Hello, We would like to have the queue admins notified on ticket creation. It seems they don't really sit there watching for tickets to come in, and would prefer that they be notified! Is there an way to make this happen? Thanks Scott ---------------------------------------------------------------------------- -------- This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center ([email protected]) immediately by email and delete the original message. ---------------------------------------------------------------------------- --------
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