We do this via a scrip. Here's some info:
http://www.gossamer-threads.com/lists/rt/users/70419#70419 From: [email protected] [mailto:[email protected]] On Behalf Of Lander, Scott Sent: Friday, August 07, 2009 5:05 PM To: rt Users Subject: [rt-users] Notify on ticket creation Hello, We would like to have the queue admins notified on ticket creation. It seems they don't really sit there watching for tickets to come in, and would prefer that they be notified! Is there an way to make this happen? Thanks Scott ------------------------------------------------------------------------ ------------ This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center ([email protected]) immediately by email and delete the original message. ------------------------------------------------------------------------ ------------
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
