testwreq,
Well, you can go into the software and change the code OR you can create
a custom "resolved" template to capture the last comment. I've done the
latter and I don't have to worry about messing up the code.
Kenn
LBNL
On 8/14/2009 5:41 AM, testw...@gmail.com wrote:
Hello,
From the RT3.8.2 interface, when we open a ticket and click on
'Resolve' link from the right hand side, the 'update type' field in
the resolve ticket screen is a drop down and it defaults to "Comments
(Not sent to requestors)";
Because we want the requestors to know that the ticket is resolved, we
would like to change the default to "Reply to Requestors". How can we
do so?
thanks,
rq
------------------------------------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
