> I will add a second to the do not use queue name camp. It also gets > very ugly if a ticket changes queues. Maybe your setup is so simple > that you only have a single queue now and forever, but if so, is > it really going to stay that way. Also, if you rename a queue all > of the subjects have the old name embedded.
We have a dozen queues and have never had any problem--related to moving things around--with the use of [Site Queue #] as the tag. As previously noted, RT generally routes tickets by ID, not queue, so there's no real risk from response to an old message with prior queue here; queue-specific tags are another matter entirely. As an alternative though, you could change your templates to include the queue in an extended header e.g; X-RT-Queue: While it doesn't stand as much for staff reading email notices, it still allows you to filter. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
