Thanks, Jerrad! Perhaps I will give it a run on this test server and see what happens in our queue arrangement.
Jerrad Pierce wrote: >> I will add a second to the do not use queue name camp. It also gets >> very ugly if a ticket changes queues. Maybe your setup is so simple >> that you only have a single queue now and forever, but if so, is >> it really going to stay that way. Also, if you rename a queue all >> of the subjects have the old name embedded. > > We have a dozen queues and have never had any problem--related > to moving things around--with the use of [Site Queue #] as the tag. > As previously noted, RT generally routes tickets by ID, not queue, > so there's no real risk from response to an old message with prior > queue here; queue-specific tags are another matter entirely. > > As an alternative though, you could change your templates to include > the queue in an extended header e.g; X-RT-Queue: > While it doesn't stand as much for staff reading email notices, it still > allows you to filter. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
