I've been dutifully promoting RT (3.8.2) at my workplace, with memories of an old version at a prior company that worked really well.
However we're pretty much at screaming point with frustration over the annoying problem we get when communicating with MS Outlook users through RT. Every time we get an email from them, the email trail at the end of their email gets extra blank lines inserted into it. Over the course of an exchange going backwards and forwards several times, some parts of the email trail will have 8+ blank lines between each line of text. Each email gets bigger and bigger until you have to scroll down several pages between small emails. I understand this may relate to something dodgy in Outlook, but surely there's some fix for this? We can't be the only company that communicates with Outlook users and RT, but I haven't found anyone else discussing it. I hope someone has some advice about treating this issue? regards, Christopher _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
