On Thu, Aug 20, 2009 at 03:26:25PM +1000, Christopher Short wrote: > I've been dutifully promoting RT (3.8.2) at my workplace, with > memories of an old version at a prior company that worked really well. > > However we're pretty much at screaming point with frustration over the > annoying problem we get when communicating with MS Outlook users > through RT. Every time we get an email from them, the email trail at > the end of their email gets extra blank lines inserted into it. Over > the course of an exchange going backwards and forwards several times, > some parts of the email trail will have 8+ blank lines between each > line of text. Each email gets bigger and bigger until you have to > scroll down several pages between small emails. > > I understand this may relate to something dodgy in Outlook, but surely > there's some fix for this? > We can't be the only company that communicates with Outlook users and > RT, but I haven't found anyone else discussing it. > > I hope someone has some advice about treating this issue? >
There is fixes around this kind of problem in 3.8.3. Thought, maybe your facing another problem, screenshots may help us understand this. AW, I suggest that you try to upgrade to latest 3.8.4. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
