I know this has been mentioned before but I haven't been able to find in the lists the reason for this small, possible inconsistency.
When you "Update" a ticket after adding a comment the modified ticket is displayed. When you "Save Changes" to a ticket, after modifying fields in the edit Basics page (for instance) the edit window remains displayed, rather than returning to the ticket display page. I am sure there is a logical reason for this, and am just trying to find out what it is to provide our users with an explanation. thanks Gordon _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
