> One reason is that certain scip actions can be based on the settings > of particular fields. So you need to first set one field and then > another to produce the correct action. One field we have is whether > or not to send E-mail when a ticket is resolved. To have this work > you first need to set that field and then resolve the ticket. > Otherwise the mail is sent. That is one example but having to re-enter > the basics screen over and over would be clumsy at best.
It's not clear why this is a two step process, you can set custom fields when replying to the ticket. If you do not wish to reply or comment, you could still do this with Jumbo. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
