Create a template and use that to say whatever you wish. I can give you an example of our owner change template when I have better access to our system.
On 8/21/09 3:37 PM, "testwreq wreq" <testw...@gmail.com> wrote: > RT guru's: when an ownership changes or when the ticket has no comment, the > ticket content produces a message > > "This transaction appears to have no content" > > We would like to change this default message to "This transaction has been > updated. Please see above the changes" > > Any suggestion on how I can accomplish this? > > Thanks in advance, rq. > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- > Drew Barnes > Applications Analyst > Network Resources Dept. > Raymond Walters College
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
