The script change worked. Thanks so much! On Fri, Aug 21, 2009 at 4:14 PM, Stephen Turner <[email protected]> wrote:
> On Fri, 21 Aug 2009 15:37:50 -0400, testwreq wreq <[email protected]> > wrote: > > RT guru's: when an ownership changes or when the ticket has no comment, the >> ticket content produces a message >> >> "This transaction appears to have no content" >> >> We would like to change this default message to "This transaction has been >> updated. Please see above the changes" >> >> Any suggestion on how I can accomplish this? >> >> Thanks in advance, rq. >> > > That message is coming from code in a template, something like this: > > {$Transaction->Content()} > > So you could modify the template code to read: > > { > my $out = ""; > if ($Transaction->Content() eq 'This transaction appears to have no > content') { > $out = 'This transaction has been updated. Please see above the changes' > } else { > $out = $Transaction->Content(); > } > $out; > } > > or more simply > > {$Transaction->Content() eq 'This transaction appears to have no content' ? > 'This transaction has been updated. Please see above the changes' : > $Transaction->Content(); > } > > Haven't tested the code so there may be typos, but the general idea should > work. > > Steve > > -- > Stephen Turner > Senior Programmer/Analyst - SAIS > MIT IS&T >
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