Got it, a combination of HideTransaction, and creating the ticket as $RT::SystemUser...
Now more featureful http://wiki.bestpractical.com/view/DivideTicketIntoSubtasks -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
