On Tue, Aug 25, 2009 at 07:25:00PM -0400, Jerrad Pierce wrote: > > I'm in a mess trying to figure out why RT:API will NOT put dates in the > > Ticket record when I read an input file. > It's a known "feature" of RT e.g; > http://www.gossamer-threads.com/lists/rt/devel/82750?search_string=Backdating%20transactions;#82750
You absolutely can set dates on tickets during import, otherwise the RT2-to-RT3 and RT1-to-RT3 importers wouldn't be able to backdate history. You're talking about changing an existing Transaction, which is indeed blocked but worked around rather trivially as needed. -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
