I have 2 users each of whom wants to be able to only see tickets in the queue they look after. Each of them needs however to be able to requeue into the other queue. To achieve this I've granted them both SeeQueue globally, but ShowTicket only on the queue they look after. This works fine but after requeuing there is an error message 'No permission to view ticket' presumably because the ticket is now in a queue they don't have ShowTicket on. The requeue works but I would like to suppress the error message, any ideas how to do that?
Ray Horne Linux Systems Manager Cambridge University Library _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
