Any help appreciated. I have a custom field with a select one value option and it is mandatory.
It works fine on creating a ticket however if a ticket is changed from a queue that does not require or even have this cf associated with it to a queue that does have the cf the requirement for data entry is not enforced. I do not have much access to my perl person since it is the opening of the semester and was hoping someone had a script option that I could incorporate Thanks in advance Joe Kirby, UMBC _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
