We accidentally changed some values in a Custom Field, and they need to be set back. I can retrieve the values from our backup, but, the question came up of if RT keeps the history for them. Poking thru the database, I see it keeps the history for tickets (table Transactions), and that it keeps most of the data for Custom Fields in the table CustomFieldValues. It keeps Creator, Creation Date, Last Updated By and Last Update Date. But, so far, I haven't found anywhere it keeps what was changed. IE, category old value, new value, like you find in the Transactions table.
This would seem to be very useful information to have - especially in the case of a system audit. Am I just missing something? This in on RT 3.8.4, btw. ------------------------------------------------------------------------------------ This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center ([email protected]) immediately by email and delete the original message. ------------------------------------------------------------------------------------
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