Scott, look in the ObjectCustomFieldValues table. There are pointers into it from the OldReference and NewReference fields in the Transactions table. I'm using 3.6.3, but I'm guessing that the same will be true in 3.8.4.
Gene Lander, Scott wrote: > > We accidentally changed some values in a Custom Field, and they need to > be set back. I can retrieve the values from our backup, but, the > question came up of if RT keeps the history for them. Poking thru the > database, I see it keeps the history for tickets (table Transactions), > and that it keeps most of the data for Custom Fields in the table > CustomFieldValues. It keeps Creator, Creation Date, Last Updated By > and Last Update Date. But, so far, I haven't found anywhere it keeps > what was changed. IE, category old value, new value, like you find > in the Transactions table. > > This would seem to be very useful information to have - especially in > the case of a system audit. > > Am I just missing something? > > This in on RT 3.8.4, btw. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
