On Thu, Sep 03, 2009 at 05:50:57PM -0400, Roode, Eric wrote: > Hello, > > I searched the web, the FAQ, the mailing list archives, and the docs, > but didn't see any > reference to this specific issue. If I've missed an obvious answer, I > apologize! :-) > > I'm running 3.8.2. I set up two custom statuses, by adding Set(...) > lines in > RT_SiteConfig.pm. These statuses are "working" (the owner is actively > working on the problem) > and "waiting" (the owner cannot proceed because they're waiting on someone > or something). > > Now when a user changes the status of one of their tickets to > "working", RT creates a NEW > ticket, identical to the old one (but with a new id number), changes the > new ticket's status > to "working", leaves the old ticket's status at "open", and adds a > dependency in the new > ticket on the old ticket. This seems like a needless complication.
This is not RT's standard behavior at all. You should look for custom code or Scrips -kevin > What is the meaning of this behavior, and can it be changed so that > the custom statuses > behave like other statuses? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
