> On Fri, Sep 04, 2009 at 11:11:48AM -0400, Roode, Eric wrote: > > All, > > > > My search-fu is weak, it seems. How do I modify the standard > queries that appear on the > > home page? The "highest priority tickets I own" and "newest > unowned tickets", that is. > > > > The reason I ask is that we have created custom status codes, > and any tickets with those > > status codes do not show up on the "highest priority" list. I > suspect our status codes need > > to be added to some query somewhere. > > As a SuperUser, click on the Edit box in the upper right corner of the > portlet and then choose to edit the query. You'll probably just want > to go to the Advanced tab and add your statuses. > > Make sure you save the search
Can anyone tell me how to do the same with the equivalent view on the SelfService page? I can't seem to find a saved search for that, is there one? Yours David _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
