On Wed, Sep 09, 2009 at 04:15:30AM -0400, David Donachie wrote: > > On Fri, Sep 04, 2009 at 11:11:48AM -0400, Roode, Eric wrote: > > > All, > > > > > > My search-fu is weak, it seems. How do I modify the standard > > queries that appear on the > > > home page? The "highest priority tickets I own" and "newest > > unowned tickets", that is. > > > > > > The reason I ask is that we have created custom status codes, > > and any tickets with those > > > status codes do not show up on the "highest priority" list. I > > suspect our status codes need > > > to be added to some query somewhere. > > > > As a SuperUser, click on the Edit box in the upper right corner of the > > portlet and then choose to edit the query. You'll probably just want > > to go to the Advanced tab and add your statuses. > > > > Make sure you save the search > > Can anyone tell me how to do the same with the equivalent view on the > SelfService page? > > I can't seem to find a saved search for that, is there one?
The SelfService UI is not implemented as a saved search. You'll need to modify share/html/SelfService/Elements/MyRequests, although the default page should be using your ActiveStatus config setting since 3.8.2. If you have custom inactive statuses, you'd need to do a bit of tweaking. -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
