I want to be able to sometimes forward a ticket to someone who is not an RT user. The forward button in the ticket history does this but you have to type in the email address in full each time. It would be nice to have a drop down list of predefined email addresses to select from. Or is there some other way of forwarding a ticket to one of a predefined set of addresses while retaining ownership of the ticket?
Ray Horne Linux Systems Manager Cambridge University Library _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
