I am running RT 3.8.4 on Debian under lighttpd and fast-cgi, connected to a custom PostgreSQL database. That is working just fine, I even tweaked the setup such that I have virtualised the RT setup. I.e. I'm running multiple databases on multiple virtual webservers to provide more RT instances.
If anyone is interested in the lighttpd setup, ask. However, in trying to use it in the way I'd like to use it, I seem to encounter some slight difficulties. The intention is to use RT as the primary entry point for an info@ mailbox of an organisation. I tried looking this up on the RT-Wiki and mailinglist, the descriptions were sketchy at best. That means that: - There is going to be spam eventually (yes, we try to filter it out before reaching RT, but the filtering is bound to get worse over time). - I need the mails to go into RT as tickets immediately. - I would like to erase some tickets permanently from the repository and database (in case they are determined to be spam, keeping them in the database won't work in the long run). - In order to keep database bloat to a minimum, the incoming mails should not create users automatically. - If creating users is inevitable on initial import of mails, then it should be possible for the user to be autoremoved again after the ticket which created them has been removed. - Ideally, at the time the tickets are moved (manually) from the incoming queue to a specific queue, a user should be created automatically (just like what happens currently), and the autoreply can be sent. - First receiving the mails in a separate mailbox and only then inserting the mails into the system one-by-one is not really an option because I have several persons which do the reading. Is something like that possible without perl customisations? If yes, how? If no, any hints on where/how to implement it? -- Sincerely, Stephen R. van den Berg. Mommy, what happens to your files when you die? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com