On Fri, Sep 11, 2009 at 3:23 AM, Stephen R. van den Berg<[email protected]> wrote: > I am running RT 3.8.4 on Debian under lighttpd and fast-cgi, connected > to a custom PostgreSQL database. That is working just fine, I even > tweaked the setup such that I have virtualised the RT setup. > I.e. I'm running multiple databases on multiple virtual webservers > to provide more RT instances. > > If anyone is interested in the lighttpd setup, ask. > > However, in trying to use it in the way I'd like to use it, I seem to > encounter some slight difficulties. > > The intention is to use RT as the primary entry point for an info@ > mailbox of an organisation. I tried looking this up on the RT-Wiki > and mailinglist, the descriptions were sketchy at best. > > That means that: > - There is going to be spam eventually (yes, we try to filter it out > before reaching RT, but the filtering is bound to get worse over time). > - I need the mails to go into RT as tickets immediately. > - I would like to erase some tickets permanently from the repository and > database (in case they are determined to be spam, keeping them in the > database won't work in the long run).
erase using shredder > - In order to keep database bloat to a minimum, the incoming mails should > not create users automatically. > - If creating users is inevitable on initial import of mails, then it should > be possible for the user to be autoremoved again after the ticket which > created them has been removed. impossible, use shredder to erase spammers after. > - Ideally, at the time the tickets are moved (manually) from the incoming > queue to a specific queue, a user should be created automatically (just > like what happens currently), and the autoreply can be sent. you can disable autoreplies on main queue and send autoreplies when ticket is moved to a queue. > - First receiving the mails in a separate mailbox and only then inserting > the mails into the system one-by-one is not really an option > because I have several persons which do the reading. > > Is something like that possible without perl customisations? > If yes, how? > If no, any hints on where/how to implement it? > -- > Sincerely, > Stephen R. van den Berg. > > Mommy, what happens to your files when you die? > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
