On Mon, Sep 14, 2009 at 03:26:26PM -0400, testwreq wreq wrote: > Hello, I have a situation where a user has submitted tickets to RT using 3 > different emails. When > a user submits an RT ticket via email, an un-privileged account is > automatically created for that > user. We don't have a self-servicing interface. We make the user as > privileged user on request > basis. One of those account was made privileged to allow tis user to log into > RT and track his > tickets. > > Now the problem is that he gets "permissed denied" message when he logs into > RT using his > privileged account and searches for the tickets created using his other email > address. > > Is there a way I can group all his tickets under one email? i.e. How can I > update his other email > addresses on tickets to match the email of his privileged user account?
You probably want RT-Extension-MergeUsers if you want the other email addresses to continue to work for creating tickets. If you want to kill the other two users and make it appear that one user did everything, you want RT-Extension-MergeUsersHistory -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
