I think RT-Extension-MergeUsersHistory will do. I am very new to RT. How is this used? I have RT 3.8.2 on linux. Do I have to install something?
On Mon, Sep 14, 2009 at 3:57 PM, Kevin Falcone <[email protected]>wrote: > On Mon, Sep 14, 2009 at 03:26:26PM -0400, testwreq wreq wrote: > > Hello, I have a situation where a user has submitted tickets to RT using > 3 different emails. When > > a user submits an RT ticket via email, an un-privileged account is > automatically created for that > > user. We don't have a self-servicing interface. We make the user as > privileged user on request > > basis. One of those account was made privileged to allow tis user to log > into RT and track his > > tickets. > > > > Now the problem is that he gets "permissed denied" message when he logs > into RT using his > > privileged account and searches for the tickets created using his other > email address. > > > > Is there a way I can group all his tickets under one email? i.e. How can > I update his other email > > addresses on tickets to match the email of his privileged user account? > > You probably want RT-Extension-MergeUsers if you want the other email > addresses to continue to work for creating tickets. > > If you want to kill the other two users and make it appear that one > user did everything, you want RT-Extension-MergeUsersHistory > > -kevin > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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