I'll have a look, I'm sure they are here somewhere. Might take a day though.
*Regards, Aaron Guise 07 838 7793 027 212 6638 [email protected]* On Wed, Sep 16, 2009 at 9:20 PM, Justin Hayes <[email protected]>wrote: > Thanks a lot for the info and advise Aaron. Don't suppose you kept the > scripts you used to dump the attachments and load them back in did you? > I'm going to talk to my sysadmins and see if they are using that > default-character-set option in the backup dump. If they aren't I'll get > them to do me a new dump with that option on and see if it works that time. > > Cheers, > > Justin > > On 15 Sep 2009, at 23:36, Aaron Guise wrote: > > I had similar problems when moving upto 3.8.1. The previous sysadmin > responsible for RT had failed to upgrade the DB properly when going from > 3.6.5 to 3.8.0 some time back. All our attachments went screwy too when I > tried to upgrade to 3.8.1. > > In the end what I did is dump the database before upgrade in case I need to > go back. Dumped all attachment records to disk via perl, ran the RT upgrade > scripts and then updated the attachments table from the ones I had dumped > out earlier. > > This then made all the attachments become working again. RT itself also > seemed to get a performance boost !YAY!. And the two ALTER entries in the > upgrade script I found as well, Prior to running the upgrade I removed the > ones that weren't binary columns e.g. VARBINARY so removing the lines which > mentioned something like LONGBLOB. > > When you use mysqldump to backup the database you just need to make sure to > place this "--opt --default-character-set=binary" in the commandline > arguments. That will mean it exports in binary mode to avoid corruption. > > *Regards, > Aaron Guise > 07 838 7793 > 027 212 6638 > [email protected]* > > > > > On Wed, Sep 16, 2009 at 7:54 AM, Justin Hayes <[email protected]>wrote: > >> Hi guys, >> >> I'm just testing an upgrade from 3.6.3 to 3.8.4. I ran the >> rt-setup-database fine: >> >> /opt/rt_support.openbet.com/sbin/rt-setup-database -dba rt_support >> --prompt-for-dba-password --action upgrade >> >> >> Then created the schema upgrade script: >> >> perl /opt/rt_support.openbet.com/etc/upgrade/upgrade-mysql-schema.pl*blah* >> *blah* *password* > upgrade.sql >> Use of uninitialized value in join or string at /opt/ >> rt_support.openbet.com/etc/upgrade/upgrade-mysql-schema.pl line 261. >> .Tickets.status has type VARCHAR however mapping is missing. >> Use of uninitialized value in join or string at /opt/ >> rt_support.openbet.com/etc/upgrade/upgrade-mysql-schema.pl line 261. >> .Users.BlockImg has type CHAR however mapping is missing. >> -- ** NOTICE: No database changes have been made. ** >> -- Please review the generated SQL, ensure you have a full backup of your >> database >> -- and apply it to your database using a command like: >> -- mysql -u rt_support -p rt_support < queries.sql"; >> >> cat upgrade.sql >> ALTER DATABASE rt_support DEFAULT CHARACTER SET utf8; >> ALTER TABLE ACL >> DEFAULT CHARACTER SET utf8, >> MODIFY RightName VARBINARY(25) NOT NULL, >> MODIFY PrincipalType VARBINARY(25) NOT NULL, >> MODIFY ObjectType VARBINARY(25) NOT NULL; >> ALTER TABLE ACL >> MODIFY RightName VARCHAR(25) CHARACTER SET ascii NOT NULL, >> MODIFY PrincipalType VARCHAR(25) CHARACTER SET ascii NOT NULL, >> MODIFY ObjectType VARCHAR(25) CHARACTER SET ascii NOT NULL; >> ALTER TABLE Attachments >> DEFAULT CHARACTER SET utf8, >> MODIFY Subject VARBINARY(255) NULL DEFAULT NULL, >> MODIFY ContentType VARBINARY(80) NULL DEFAULT NULL, >> MODIFY Filename VARBINARY(255) NULL DEFAULT NULL, >> MODIFY Headers LONGBLOB NULL DEFAULT NULL, >> MODIFY MessageId VARBINARY(160) NULL DEFAULT NULL, >> MODIFY Content LONGBLOB NULL DEFAULT NULL, >> MODIFY ContentEncoding VARBINARY(80) NULL DEFAULT NULL; >> ALTER TABLE Attachments >> MODIFY Subject VARCHAR(255) CHARACTER SET utf8 NULL DEFAULT NULL, >> MODIFY ContentType VARCHAR(80) CHARACTER SET ascii NULL DEFAULT NULL, >> MODIFY Filename VARCHAR(255) CHARACTER SET utf8 NULL DEFAULT NULL, >> MODIFY Headers LONGTEXT CHARACTER SET utf8 NULL DEFAULT NULL, >> MODIFY MessageId VARCHAR(160) CHARACTER SET ascii NULL DEFAULT NULL, >> MODIFY ContentEncoding VARCHAR(80) CHARACTER SET ascii NULL DEFAULT >> NULL; >> >> . >> >> . >> >> . >> >> >> >> Now that looks a bit odd as there are 2 ALTERS per table and the second >> seems to reverse some bits of the first? >> >> Anyway I ran that into my DB. Now when I go into a ticket with an image >> attached and click on it no image is returned, which is a bit worrying. >> >> I'm wondering if it was a problem with the upgrade, or the original db >> dump provided by my IT systems guys. Perhaps the DB wasn't dumped using >> binary character set? How could I check that and how should the IT guys have >> dumped the DB to make sure it was in binary? >> >> Any thoughts? >> >> Justin >> >> ------------------------------------------------- >> Justin Hayes >> Orbis Support Manager >> [email protected] >> >> >> >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > ------------------------------------------------- > Justin Hayes > Orbis Support Manager > [email protected] > > > > >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
