Hi there. I've just installed RT 3.6 (It was the version available in EPEL Repositories for RHEL 5).
I'm not going to use email to open/reply to tickets, I just want to use email to send notifications. This way, all the users must use the http interface. I was wondering how it is possible to: 1. Make all non-privileged users see ALL the tickets (not only the tickets they are Requestors). 2. Make all non-privileged users be able to login, even if there is not a user account for them (for example, they could login with their email, have a pre-defined password, and have the account automatically created). I know this is possible via email request, but I wanted via browser... I would greatly appreciate if someone could help me with one or more questions. Thanks in advance.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
