First of all, thanks for the answers! >> 1. Make all non-privileged users see ALL the tickets (not only the >> tickets they are Requestors). > > Could you go to the queues you want to see tickets on and then tell it >to allow the non-privileged group to see all tickets there?
I did that. I gave the rights SeeQueue and ShowTicket to Everyone. And they can see them now, but they need to write http://...?id=4 to see ticket 4 if it is not theirs. What I need is to change the /SelfService/index.html in order to have: - My open tickets - Other people open tickets (this is what I want) >> 2. Make all non-privileged users be able to login, even if there is >> not a user account for them I don't want to use a LDAP Server. If not possible, I will just have to create the accounts by hand. Thanks! -----Original Message----- From: Mauricio Tavares [mailto:[email protected]] Sent: quarta-feira, 23 de Setembro de 2009 15:26 To: Rui Vitor Figueiras Meireles Cc: RT Users Subject: Re: [rt-users] Make non-staff users able to see all tickets (and not only theirs) Rui Vitor Figueiras Meireles wrote: > > > Hi there. I've just installed RT 3.6 (It was the version available in > EPEL Repositories for RHEL 5). > > I'm not going to use email to open/reply to tickets, I just want to use > email to send notifications. > > This way, all the users must use the http interface. > > I was wondering how it is possible to: > > 1. Make all non-privileged users see ALL the tickets (not only the > tickets they are Requestors). Could you go to the queues you want to see tickets on and then tell it to allow the non-privileged group to see all tickets there? > 2. Make all non-privileged users be able to login, even if there is > not a user account for them (for example, they could login with > their email, have a pre-defined password, and have the account > automatically created). I know this is possible via email request, > but I wanted via browser... > It may not be what you want but if your non-privileged users are in your LDAP server, you would not need to define them in rt in advance. Whenever they would log in, they would be seen as non-privileged by rt unless you do something to change that. > > I would greatly appreciate if someone could help me with one or more > questions. > > Thanks in advance. > > > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
