Here's the situation; in our organization, one staff member can have several email aliases--these make the email address "prettier" and easier to say/remember. However, this creates a problem with some of our users, in that when they reply to tickets from the "wrong" email address, RT hasn't a clue as to who is posting, or what to do with it... Is there a way we can associate more than one email address with the same user?
Thanks, Johnathan -- Johnathan Bell Internet System Administrator, Baker College _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
