On Thu, Sep 24, 2009 at 02:28:28PM -0400, Johnathan Bell wrote:
> Here's the situation; in our organization, one staff member can have
> several email aliases--these make the email address "prettier" and
> easier to say/remember. However, this creates a problem with some of
> our users, in that when they reply to tickets from the "wrong" email
> address, RT hasn't a clue as to who is posting, or what to do with
> it... Is there a way we can associate more than one email address with
> the same user?
If you can look things up, you want to look at overriding
CanonicalizeEmailAddress in RT::User. Otherwise, you want to look at the
MergeUsers extension.
Best,
Jesse
>
> Thanks,
> Johnathan
>
> --
> Johnathan Bell
> Internet System Administrator, Baker College
>
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