Hi all, We have some "adminccs" who aren't really clued into the process, but need to be notified when a ticket is initially created. Any ideas how to best handle this? I don't see anything [io]n the archives/wiki.
I know I could just add them as bcc's to the template, but this seems kind of hacki-ish, and is not an obvious place for another admin to go tweak things in the future. Consequently, I'm considering adapting the squelch code from Ticket/Update.html into a scrip to add these users to the non_recipients list... But I'm not thrilled at the idea, and then there's the matter of what to invoke it. OnCreate would make the most sense, but I don't want to possible pre-empt the auto-response delivery. So I'd have to settle for OnCorrespond, even though it'd get triggered more than necessary, etc. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
