For anyone interested, here's what I have so far, and it seems to work:
OnCreate, User Defined Action...
my $org = RT->Config->Get('Organization')
foreach my $address ( grep {$_ !~ /\...@\q$org\e/}
$self->TicketObj->QueueObj->AdminCc->MemberEmailAddresses ){
$self->TicketObj->SquelchMailTo($address);
}
That will remove external AdminCcs post-auto-response.
--
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