I'm using RT 3.8.4. I'm interfacing with RT using a website written in C#. After struggling a bit, I finally figured out how to retrieve ticket information, edit tickets, and create new tickets. Now I'm just trying to figure out how to incorporate attachments.
I'm creating a ticket with the following post in C#: Content=id: ticket/new\nsubject: new ticket\nqueue: Automation\nrequestor: [email protected]\ntext: This is the text of the ticket\rA second line of text in the ticket When I attempt to create a ticket with an attachment, I tried the following: Content=id: ticket/new\nsubject: new ticket\nqueue: Automation\nrequestor: [email protected]\ntext: This is the text of the ticket\rA second line of text in the ticket\nAttachment: d:\\Inetpub\\RT-REST\\Files\\Penguins.jpg I received the following response: RT/3.8.4 409 Syntax Error # Ticket 70 created. # attachment: Unknown field. id: ticket/new subject: new ticket requestor: [email protected] Has anyone had any success creating a ticket with an attachment using REST? What about commenting on an existing ticket and adding an attachment using REST? I know I can get around this by sending an email with the attachment, but that seems like a round-about way of doing things. Retrieving the attachments seems fairly straight forward, but I didn't really see anything with any specific details on creating an attachment via REST. Thanks. Jennifer
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