On Oct 2, 2009, at 8:46 AM, Andy Speagle wrote: > On Fri, 2009-10-02 at 05:01 -0500, Joe Kirby wrote: >> I am on 3.82 and when some users cut/paste into a reply or comment >> the >> history show lots of special characters >> >> I cannot replicate this even when I try what they said they did. >> >> Any ideas? I ignored the first ticket as oper error but I have >> gotten >> a few more and from some folks who are good technically > > Now, interesting copy/paste issues I've seen have been with newer MS > products (office & things). When you cut/copy text from something > like > MS Outlook, it copies as HTML formatted text. When you paste that > into > RT, you can't tell immediately that it's HTML because RT is web-based > and handles it just fine... shows you only the text that you think you > copied. However, ALL of this goes into the database and if you have > the > default 12k inline character limit setup... RT will complain that it's > not raw text, because it truncates it somewhere in the middle of the > HTML formatting and becomes confused about the nature of the content. > > You can see in plain text exactly what was posted by clicking the > "Download" link in the history... NO. Here is what I got. <p>The weird characters seem to come up when I copy and paste the previous email response.</p>¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿ ¿¿¿¿¿¿¿¿¿¿ ¿Scrips and Recipients¿ ¿¿¿¿¿This message will be sent to...¿¿(Check boxes to dis able notifications to the listed recipients)¿¿¿¿On Comment Notify Other R ecipients as Comment¿¿¿On Comment Notify Other Recipients as Comment with template Corr espondence ¿¿¿¿¿¿¿¿¿UMBC-On Comment ¿¿¿On Comment Notify Owner with templ ate Last Com ment ¿¿¿¿¿¿¿¿¿¿¿Messages about this ticket will not be sent to...¿ ¿(Check boxes to enabl e n otifications to the listed recipients)¿ ¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿ > > Can you give more information regarding how the user was copy/ > paste'ing? > What kind of data? From which software?... email, notepad have been mentioned > -- > Andy Speagle > > "THE Student" - UCATS > Wichita State University Thank you for taking time to help
Joe _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
