On Sat, Oct 03, 2009 at 12:41:08PM -0400, Joe Kirby wrote: > > On Oct 2, 2009, at 8:46 AM, Andy Speagle wrote: > > > On Fri, 2009-10-02 at 05:01 -0500, Joe Kirby wrote: > >> I am on 3.82 and when some users cut/paste into a reply or comment > >> the > >> history show lots of special characters > >> > >> I cannot replicate this even when I try what they said they did. > >> > >> Any ideas? I ignored the first ticket as oper error but I have > >> gotten > >> a few more and from some folks who are good technically > > > > Now, interesting copy/paste issues I've seen have been with newer MS > > products (office & things). When you cut/copy text from something > > like > > MS Outlook, it copies as HTML formatted text. When you paste that > > into > > RT, you can't tell immediately that it's HTML because RT is web-based > > and handles it just fine... shows you only the text that you think you > > copied. However, ALL of this goes into the database and if you have > > the > > default 12k inline character limit setup... RT will complain that it's > > not raw text, because it truncates it somewhere in the middle of the > > HTML formatting and becomes confused about the nature of the content. > > > > You can see in plain text exactly what was posted by clicking the > > "Download" link in the history... > NO. Here is what I got. > <p>The weird characters seem to come up when > I copy and paste the previous email response.</p>¿ ¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿¿ ¿ > ¿¿¿¿¿¿¿¿¿¿ > ¿Scrips and Recipients¿ ¿¿¿¿¿This message will be sent to...¿¿(Check > boxes to dis > able notifications to the listed recipients)¿¿¿¿On Comment Notify > Other R > ecipients
This sounds like a bug that was fixed in 3.8.4 with IE, the RichText editor and large blocks of copied text. There are a bunch of other IE bugs in those releases too. -kevin > as Comment¿¿¿On Comment Notify Other Recipients as Comment with template > Corr > espondence ¿¿¿¿¿¿¿¿¿UMBC-On Comment ¿¿¿On Comment Notify Owner with > templ > ate Last Com > ment ¿¿¿¿¿¿¿¿¿¿¿Messages about this ticket will not be sent to...¿ > ¿(Check boxes > to > enabl > e n > otifications to the listed recipients)¿ ¿¿¿¿¿¿¿¿¿¿¿¿ ¿¿¿¿¿¿¿¿ > > > > Can you give more information regarding how the user was copy/ > > paste'ing? > > What kind of data? From which software?... > email, notepad have been mentioned
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