On Mon, 5 Oct 2009, Allen wrote:
Has anybody briefed their employer about what/how RT works and why it is a good option to move to this particular product? I'm going to be giving a briefing about RT tomorrow and am currently coming up with some slides however if there is someone out there who wouldn't mind sending along what they've already done it may help speed up the process.
[replying to Drew]I was specifically asked to come up with a trouble ticket system. My approach was to install RT on my workstation, start some demo trouble tickets, and walk the IT manager through tracking things. He instantly liked it. Were I in your position, I'd install RT on my laptop and interact with the system right in front of everyone.
-- David Griffith [email protected] A: Because it fouls the order in which people normally read text. Q: Why is top-posting such a bad thing? A: Top-posting. Q: What is the most annoying thing in e-mail?
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