Eric,
Perhaps there is a right at the Queue level that is suspending the
global one. I don't know if you grant rights to users or groups of users
or how you set up your hierarchy of rights. That would help.
Kenn
LBNL
On 10/12/2009 12:31 PM, Roode, Eric wrote:
On Monday, October 12, 2009, Ken Crocker wrote:
Eric,
Have you "selected" that particular queue within the edit for that
search?
Logged in as root, when I click on the "Edit" tab for "Quick Search",
every queue is checked, including "Personal To-do".
Logged in as an ordinary user, when I click on the "Edit" tab for
"Quick Search", every queue is checked -- but not all queues show up;
"Personal To-do" is not there.
-- Eric
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com