Hi, we are setting up a system where we would like to be able to implement a process of approval from a supervisor before every correspond event initiated by ticket respondents. Would it be able to implement this with scrips and templates? Would it require more than that? Any suggestions?
Thanks in advance, -- Andrés _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
