You should know that if a ticket is in file5, a follow up, even if rt-mailgate assigns it to "General", will still find the right ticket.
You could also create a scrips to change a ticket to another queue on creation based on sender, or whatever, if that's what you want. -- Mathieu Longtin 1-514-803-8977 2009/10/21 josé fernandez <[email protected]> > Thank you for your reply. In fact I thought it was possible for a RT > ticket was assigned the file the user has over the user who created the > email, which is created in RT but I think it is not possible therefore I'll > do that all tickets created via email or the file has awarded General then I > myself would grant. > > Thank you again > > > > Le mercredi 21 octobre 2009 à 10:24 -0400, Mathieu Longtin a écrit : > > I'm guessing that fetchmail takes the last MDA argument, and ignores the > previous 7. > > What are you trying to do? Add the same message to all 8 queues? > > If that's the case, you should make a little perl script to save the mail > in a temp file, then call the rt-mailgate 8 times, then erase the temp file. > > -- > Mathieu Longtin > 1-514-803-8977 > > > 2009/10/21 josé fernandez <[email protected]> > > Hello, > > I configured Fetchmail to the creation of possible ticket by email and it > works except that all tickets created by email has always assigned the same > file that is file8.I configured fetchmailrc this way: > > poll pop.gmail.com with protocol pop3 > username '[email protected]' there with password 'pass' > no keep > ssl > no fetchall > sslfingerprint '92:73:xx etc..' > mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue General > --action correspond" > mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue file2 > --action correspond" > mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue file3 > --action correspond" > mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue file4 > --action correspond" > mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue file5 > --action correspond" > mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue file6 > --action correspond" > mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue file7 > --action correspond" > mda "path/bin/rt-mailgate --url http://www.domain.net/ --queue file8 > --action correspond" > > An idea? > > Thank you > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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