Ravi,
You can also change what is shown by altering that search in the
Configure file in /home/etc. I have done that and it works well for all.
Kenn
LBNL
On 10/21/2009 8:42 AM, Emmanuel Lacour wrote:
On Wed, Oct 21, 2009 at 11:08:32AM -0400, [ ravi ] wrote:
Hello all,
using Preferences -> Search options, I can add columns to the default
set that is displayed in RT search results. However, since this
setting is common to all queues, it seems that custom fields specific
to a queue are not listed in the Add Columns section. In other words,
there is no way to always have custom fields display in the search
results for a particular queue. Is this true? If so, is there a way out?
the only way I now is to edit the savedsearch format itself in
"Advanced" and add the CF manually in the format, then saved again this
search.
'__CustomField.{cf_name}__/TITLE:cf_name',
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
