Ravi,
In your $home/etc/ directory (this is where RT executes from) there is a
file called "RT_SiteConfig.pm". In that file, you will see a setting for
the default search results. See Below:
*Set ($DefaultSearchResultFormat,
qq{'<B><AHREF="$RT::WebPath/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:Ticket
Id', QueueName,
'<B><AHREF="$RT::WebPath/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
'__Requestors__', Priority, Status, '__CustomField.{Work-State}__',
OwnerName, '__Due__</a></b>/TITLE:Due Date'});*
As you can see, I have set ours to include some Custom Fields as well as
dropped a few default fields we did NOT want to see. You should modify
yours accordingly. This will cause ALL search results to have these
fields as the base/defaults fields. You add/delete from this default per
query.
Kenn
LBNL
On 10/21/2009 11:28 AM, [ ravi ] wrote:
Emmanuel, Ken,
Thank you for your responses. Emmanuel, your idea is great but it
would unfortunately only work for saved searches, yes? Ken, I am not
sure what you mean by the "Configure file in /home/etc". Do you mean
the actual autoconf files in the source tree? Can you explain? Thank
you,
--ravi
On Oct 21, 2009, at 1:29 PM, Ken Crocker wrote:
You can also change what is shown by altering that search in the
Configure file in /home/etc. I have done that and it works well for
all.
Kenn
LBNL
On 10/21/2009 8:42 AM, Emmanuel Lacour wrote:
On Wed, Oct 21, 2009 at 11:08:32AM -0400, [ ravi ] wrote:
Hello all,
using Preferences -> Search options, I can add columns to the
default
set that is displayed in RT search results. However, since this
setting is common to all queues, it seems that custom fields
specific
to a queue are not listed in the Add Columns section. In other
words,
there is no way to always have custom fields display in the search
results for a particular queue. Is this true? If so, is there a
way out?
the only way I now is to edit the savedsearch format itself in
"Advanced" and add the CF manually in the format, then saved again
this
search.
'__CustomField.{cf_name}__/TITLE:cf_name',
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