On Thu, Oct 22, 2009 at 09:28:48AM -0400, Mauricio Tavares wrote: > Let's say someone sends an support email to RT, which dutifully emails > the support people about this new ticket. How can I set RT such that if > someone in support replies to that email, he/she/it automagically takes > ownership of the ticket (if it is still unassigned)?
look at this example: http://wiki.bestpractical.com/view/AutoSetOwnerIfAdminCc _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
