On Thu, Oct 22, 2009 at 09:28:48AM -0400, Mauricio Tavares wrote: > Let's say someone sends an support email to RT, which dutifully emails > the support people about this new ticket. How can I set RT such that if > someone in support replies to that email, he/she/it automagically takes > ownership of the ticket (if it is still unassigned)?
Install this extension http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/ Then, your users can send a mail whose first non-empty line is Owner: username or Owner: mail -- Regards, Terence. with Perl, there's more than one way to do it _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
