Hi all, We've slowly been adding custom fields as our installation has matured, and I'm now trying to go back and tidy them up a bit but am running into trouble.
1) Changing the order of custom fields doesn't seem to affect existing tickets? (Even with logout/log-in, or cycling RT) 2) I had a custom field on several queues that has been superseded by a global CF of the same name, but I cannot seem to unselect the queue- specific version of the CF, which I am hoping would cause the field to heed its global ordering. If I disable the Ticket-CF, the field does not display at all in queues where the Ticket-CF was initially used... A cursory search turned up nothing in the usual places, nor the CustomFields table. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
