Jerrard, I believe there is a fix either in recent RT or DBIx::SB. Heavily depends on DB, RT and DBIx::SB versions combination, tricky SQL.
On Thu, Oct 22, 2009 at 8:38 PM, Jerrad Pierce <[email protected]> wrote: > Hi all, > > We've slowly been adding custom fields as our installation has matured, > and I'm now trying to go back and tidy them up a bit but am running into > trouble. > > 1) Changing the order of custom fields doesn't seem to affect existing > tickets? (Even with logout/log-in, or cycling RT) > > 2) I had a custom field on several queues that has been superseded by > a global CF of the same name, but I cannot seem to unselect the queue- > specific version of the CF, which I am hoping would cause the field to heed > its global ordering. If I disable the Ticket-CF, the field does not display at > all in queues where the Ticket-CF was initially used... > > A cursory search turned up nothing in the usual places, nor the CustomFields > table. > -- > Cambridge Energy Alliance: Save money. Save the planet. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
