Hi,
I'm running RT 3.4.5. I inherited it and had never worked with it before, and I don't know the extent to which it has been customized. I've searched the wiki and list archives, but can't find my issue mentioned. Basically, people are being cc'd on tickets when they shouldn't be. In our configuration, the default for the "squelched" addresses on a ticket is ON; in other words, you have to check the box if you don't want email sent to that address. Which is fine, but for some tickets, addresses appear in that list in the UI, even though they are not requestors, owners, admincc's, or cc's on the ticket. In the db, I see the SquelchMailTo Attribute records for those addresses on that ticket, but I can't discover where they come from or how they're created. It seems to correlate to particular queues, but I can't figure out how or where. Thanks for any insight, Michael Blakley Technical Support Manager Yesmail, Inc. <http://www.yesmail.com/> Michael Blakley Technical Support Manager Yesmail, Inc. An infoUSA Company (NASDAQ: IUSA) 503-419-0617 Phone 503-896-6720 Mobile 503-241-4185 Fax [email protected] <mailto:[email protected]> Email www.yesmail.com <http://www.yesmail.com> Web 309 SW Sixth Avenue, Suite 900 Portland, OR 97204-1765
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