Hi
I have a problem that is driving me nuts, I have just installed the latest RT, using almost default settings. When a user writes to [email protected] an ticket gets created and he gets an email greeting reply where the ticket number is in the subject, if the user then replies to this email he gets a new ticket and a new email reply. The desired result was that if the user replied to a existing ticket, his reply is added as an comment to the existing ticket. I have also tried to create an extra email for the comments, called [email protected] and configured the "Reply Address" and "Comment Address" but still no success, I get an new ticket every time. I am using fetchmail # [email protected] poll 192.11.11.11 protocol pop3 username requests password Bla Bla mda "/opt/rt3/bin/rt-mailgate --queue General --action correspond --url http://www.myisp.com/rt/"; no keep poll 192.11.11.11 protocol pop3 username requests_comment password Bla Bla mda "/opt/rt3/bin/rt-mailgate --queue General --action comment --url http://www.myisp.com/rt/"; no keep What am I doing wrong. Best regards Sune K. Bech
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