**I start by sending an email to [email protected], and receive a greeting. --------------------------------------------------------------------------- Subject: [Biology #22] AutoReply: testes est set se tse Greetings, This message has been automatically generated in response to the creation of a trouble ticket regarding: "testes est set se tse", a summary of which appears below. There is no need to reply to this message right now. Your ticket has been assigned an ID of [Biology #22]. Please include the string: [Biology #22] in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Thank you, [email protected] --------------------------------------------------------------------------- ** I then via email make a normal reply to the ticket --------------------------------------------------------------------------- Subject: [Biology #23] AutoReply: RE: [Biology #22] AutoReply: testes est set se tse Greetings, This message has been automatically generated in response to the creation of a trouble ticket regarding: "RE: [Biology #22] AutoReply: testes est set se tse ", a summary of which appears below. There is no need to reply to this message right now. Your ticket has been assigned an ID of [Biology #23]. Please include the string: [Biology #23] in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Thank you, [email protected] ------------------------------------------------------------------------- super
Med venlig hilsen/Best regards Sune K. Bech -----Original Message----- From: Department of Biology via RT [mailto:[email protected]] Sent: 11. november 2009 19:16 To: Sune K. Bech Subject: [Biology #22] AutoReply: testes est set se tse Greetings, This message has been automatically generated in response to the creation of a trouble ticket regarding: "testes est set se tse", a summary of which appears below. There is no need to reply to this message right now. Your ticket has been assigned an ID of [Biology #22]. Please include the string: [Biology #22] in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Thank you, [email protected] ------------------------------------------------------------------------- Se tse tse t Med venlig hilsen/Best regards Sune K. Bech ________________________________ Fra: [email protected] på vegne af Mike Johnson Sendt: on 11-11-2009 20:33 Til: [email protected] Emne: Re: [rt-users] Email replies to existing tickets created over emaildonot add to existing ticket, bu The only thing I can think of is that your RT name isn't the same in the subject line... so it thinks the [rtname #rtnumber] isn't anything related to RT. Does the new ticket have a subject line that has the tag of the old ticket in it? By tag I mean the [rtname #rtnumber] in the subject line? or does RT strip that out? Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: [email protected] Technology assistance: email [email protected] Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: Off campus toll free 1-800-461-8777, option 8, or locally either (705)-662-7120 or (807)-766-7500 >>> "Sune K. Bech" <[email protected]> 11/11/2009 2:00 pm >>> Hi I have a problem that is driving me nuts, I have just installed the latest RT, using almost default settings. When a user writes to [email protected] an ticket gets created and he gets an email greeting reply where the ticket number is in the subject, if the user then replies to this email he gets a new ticket and a new email reply. The desired result was that if the user replied to a existing ticket, his reply is added as an comment to the existing ticket. I have also tried to create an extra email for the comments, called [email protected] and configured the "Reply Address" and "Comment Address" but still no success, I get an new ticket every time. I am using fetchmail # [email protected] poll 192.11.11.11 protocol pop3 username requests password Bla Bla mda "/opt/rt3/bin/rt-mailgate --queue General --action correspond --url http://www.myisp.com/rt/"; no keep poll 192.11.11.11 protocol pop3 username requests_comment password Bla Bla mda "/opt/rt3/bin/rt-mailgate --queue General --action comment --url http://www.myisp.com/rt/"; no keep What am I doing wrong. Best regards Sune K. Bech _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
