Kimberly,
Global CF's come before "Queue" CF's. To set the sequence of how a CF
shows up in a ticket, you have to set that on a queue by queue basis.
So, you navigate thus:
Configuration->Queues->(select the Queue)->Ticket Custom Fields. At that
point, you move the CF's up or down as you desire. Make sure you erase
your cache.
Kenn
LBNL
On 11/12/2009 1:59 PM, Kimberly McKinnis wrote:
How can I force the ordering of custom fields? The fields under RTFM
Content seem to be showing up in an arbitrary order, that makes no
sense to the user.
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
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