Aha, didn't see that in the pdf howto I was reading. Thanks! I don't suppose anyone knows of a good document about rtfm permissions? I want a user to be able to search on articles themselves, but not be able to create articles. Everytime I grant "see class", they are able to create articles themselves. But only having "show article" isn't allowing them to do searches. Thanks!
________________________________ From: Ken Crocker [mailto:[email protected]] Sent: Thursday, November 12, 2009 2:30 PM To: Kimberly McKinnis Cc: [email protected] Subject: Re: [rt-users] how to re-order custom fields? Kimberly, Global CF's come before "Queue" CF's. To set the sequence of how a CF shows up in a ticket, you have to set that on a queue by queue basis. So, you navigate thus: Configuration->Queues->(select the Queue)->Ticket Custom Fields. At that point, you move the CF's up or down as you desire. Make sure you erase your cache. Kenn LBNL On 11/12/2009 1:59 PM, Kimberly McKinnis wrote: How can I force the ordering of custom fields? The fields under RTFM Content seem to be showing up in an arbitrary order, that makes no sense to the user. ~~ Kimberly McKinnis System Operations Engineer Service Provider Division, TiVo Inc 408-519-9607 &nb sp; ________________________________ This email and any attachments may contain confidential and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments) by others is prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete this email and any attachments. No employee or agent of TiVo Inc. is authorized to conclude any binding agreement on behalf of TiVo Inc. by email. Binding agreements with TiVo Inc. may only be made by a signed written agreement. ________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected]<mailto:[email protected]> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ________________________________ This email and any attachments may contain confidential and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments) by others is prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete this email and any attachments. No employee or agent of TiVo Inc. is authorized to conclude any binding agreement on behalf of TiVo Inc. by email. Binding agreements with TiVo Inc. may only be made by a signed written agreement.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
